Thank You for Making our Open House an Amazing Event!

Thank you so much to all who supported and attended our “Evening with the Experts” event. It was our first event like this and the staff and I had a great time. We hope all who attended enjoyed the event and had the opportunity to learn about some of the services offered in the community.

A huge thank you to the providers who attended: Dianne Nicolls, Dr. Mischa Peck, and Dr. Ellie Zara Ley. I am very grateful you were all able to attend and share some information on the services you offer. And thank you to One-n-ten, who was able to send over a representative to discuss the services they offer. I look forward to working with all of you in the future.

Thank you to all my staff who attended and helped; I appreciate all your work in hosting the event. Thank you to Jamie, our Cool Sculpting and laser hair removal expert. I am glad you were able to share information about these services with our guests. I also want to thank Jackie Mathers, my nurse practitioner, who specializes in bioidentical hormone replacement therapy and has been working with many of my transgender patients in helping them transition.

I have been working with the transgender community for over 15 years now, and I have had some great experiences being able to provide hormone therapy and surgical options for many of these patients. I am always learning in my practice, which allows me to provide better care and the most innovative techniques, but I also learn a lot from my patients on how to better serve their needs.

I feel it is important for the transgender community to have a valuable, experienced source of information, and that is why I wanted to host this event. There is a lot of information out there about surgeries and hormone therapies, but it can be hard to know who to trust. I hope to host more events like this to give potential patients the opportunity to learn more about treatment options and to be a better advocate for themselves in their own healthcare choices.

Did you attend our event and enjoy it? Would you like to attend future events? If so, what would you like us to discuss at the next event? What are some of the questions and concerns you have about transgender healthcare? Comment below and let us know.


Gender Odyssey Conference – Seattle Washington 2017

Several of my staff and I attended the Gender Odyssey Conference in Seattle this past weekend and I just wanted to share some of our experiences. These conferences are a great resource for providers, patients, and the friends and family of transgender patients. I have attended and lectured at this conference for many years, and I always enjoy the experience and come back with some knowledge or insight I didn’t have prior.

These conferences are a great resource for providers, patients, and the friends and family of transgender patients. I have attended and lectured at this conference for many years, and I always enjoy the experience and come back with some knowledge or insight I didn’t have prior.

I love giving lectures to providers and patients, so I always enjoy that part of the conference. But I also get to meet other providers who are serving the transgender community and I get to meet potential patients and family members, which helps me be a better provider by learning and understanding just what my transgender patients need, in regard to their healthcare.

I’ve shared some pictures of the event below, which were taken by my surgery scheduler, Kim, and my medical assistant, Stephanie, who were able to attend the event with me to gain more knowledge about transgender health care needs. Both Kim and Stephanie enjoyed the various lectures that were offered, and I think the experience was a great one for all of us.

If you are interested in seeing my actual lecture, head over to the “Lecture” portion of this website to see my uploaded PowerPoint Presentation.

Have you ever been to the Gender Odyssey conference? What was your experience, or is there something you wish the conference would offer in the future? Comment below and let me know.

Insurance 101: Part 2

Welcome back to our blog! We hope you enjoyed Insurance 101 – Part 1, which introduced us to some basic insurance terminology. Now that we have covered the basics, today we will talk about insurance and surgeries.


Current Procedural Terminology:

This is also known as a CPT code. It is a medical code set that is used to report medical, surgical, and diagnostic procedures and services to entities such as physicians, health insurance companies, and accreditation organizations. Essentially, it is a set of numbers and sometimes letters that providers and healthcare facilities use to bill your insurance company. Each procedure, medication, or order has a specific CPT code.

For transgender patients treated by Dr. Webb, the most common CPT codes we use are:

  • 58570 – This is a laparoscopic total hysterectomy, also known as LTH
    • This is removal of the uterus and the cervix
  • 58571 – Laparoscopic total hysterectomy and bilateral salpingo oophorectomy, also known as LTH with BSO
    • This is removal of the uterus, cervix, both fallopian tubes, and both ovaries
  • 57110 – Vaginectomy
    • In this procedure, the vaginal mucosa is removed (Look out for a future blog on this subject!)



More commonly referred to as an ICD code. ICD codes are updated by the World Health Organization (WHO) every few years, and we are currently using ICD-10 codes. ICD codes are a classification of diseases and health conditions in the medical field.


Clinical Information for Gender Identity Disorder: A disorder characterized by a strong and persistent cross-gender identification (such as stating the desire to be the other gender or frequently passing as the other gender) coupled with persistent discomfort with his or her gender (manifested in adults, for example, as a preoccupation with altering primary and secondary gender characteristics through hormonal manipulation or surgery.)

The ICD-10 codes related to Gender Identity are:

  • F64.0 – Transsexualism (As defined by the World Health Organization)
    • WHO definition: “A desire to live and be accepted as a member of the opposite sex, usually accompanied by a sense of discomfort with, or inappropriateness of, one’s anatomic sex, and a wish to have surgery and hormonal treatment to make one’s body as congruent as possible with one’s preferred sex.”1
  • F64.1 – Dual-role transvestism
    • WHO definition: “The wearing of clothes of the opposite sex for part of the individual’s existence in order to enjoy the temporary experience of membership of the opposite sex, but without any desire for a more permanent sex change or associated surgical reassignment, and without sexual excitement accompanying the cross-dressing.” 1
  • F64.2 – Gender identity disorder of childhood
    • WHO definition: “A disorder, usually first manifest during early childhood (and always well before puberty), characterized by a persistent and intense distress about assigned sex, together with a desire to be (or insistence that one is) of the other sex. There is a persistent preoccupation with the dress and activities of the opposite sex and repudiation of the individual’s own sex. The diagnosis requires a profound disturbance of the normal gender identity; mere tomboyishness in girls or girlish behavior in boys is not sufficient.” 1
  • F64.8 – Other gender identity disorders
  • F64.9 – Gender identity disorder, unspecified



Also known as pre-certification. Your physician must obtain prior authorization from your health care provider before prescribing a specific medication for you or to performing a particular operation. Without this prior approval, your health insurance provider may not provide coverage, or pay for, your medication or operation, leaving you to cover some, or all, of the costs out of pocket.


Why Do Health Insurers Require Prior Authorization?

There are several reasons that a health insurance provider requires prior authorization.

Your health insurance company uses a prior authorization requirement as a way of keeping health care costs in check. It wants to make sure that:

  • The service or drug you’re requesting is truly medically necessary.
  • The service or drug follows up-to-date recommendations for the medical problem you’re dealing with.
  • The drug is the most economical treatment option available for your condition. For example, Drug C (cheap) and Drug E (expensive) both treat your condition. If your doctor prescribes Drug E, your health plan may want to know why Drug C won’t work just as well. If you can show that Drug E is a better option, it may be pre-authorized. If there’s no medical reason why Drug E was chosen over the cheaper Drug C, your health plan may refuse to authorize Drug E.
  • The service isn’t being duplicated. This is a concern when multiple specialists are involved in your care. For example, your lung doctor may order a chest CT scan, not realizing that, just two weeks ago, you had a chest CT ordered by your cancer doctor. In this case, your insurer won’t pre-authorize the second scan until it makes sure that your lung doctor has seen the scan you had two weeks ago and believes an additional scan is necessary.
  • An ongoing or recurrent service is actually helping you. For example, if you’ve been having physical therapy for three months and you’re requesting authorization for another three months, is the physical therapy actually helping? If you’re making slow, measurable progress, the additional three months may well be pre-authorized. If you’re not making any progress at all, or if the PT is actually making you feel worse, your health plan might not authorize any further PT sessions until it speaks with your physician to better understand why he or she thinks another three months of PT will help you.

In effect, a pre-authorization requirement is a way of rationing health care. Your health plan is rationing paid access to expensive drugs and services, making sure the only people who get these drugs or services are the people for whom the drug or service is appropriate.

If you are planning your initial consult with Dr. Webb and would like to know if your insurance will cover hormone replacement therapy or lower surgery, you can use the information provided in this blog to find out. Call your insurance company and choose the option for coverage and benefits. Sometimes you will speak with an agent and you can provide him/her with the CPT and ICD-10 codes we listed above. The agent should be able to tell you if the procedure(s) is a covered benefit and if there are any exclusions or prior authorization requirements. You also want to make sure there are no exclusions for Gender Identity Disorder so make sure you ask the agent about this.

The insurance agent will likely have limited or no information about pricing for the procedures, but that is something we will cover after your initial consult when you meet with me, Kim. We hope this helps you prepare for your consult, please comment below with any suggestions or questions!



  1. The World Health Organization.!/F64.0


What should I bring to my first visit with the FTM surgeon?

You will schedule an initial consultation with Dr. Webb in his Scottsdale office to discuss your needs. This visit may just be about starting hormone therapy if you have just begun the transition appointment, or it may be a surgical consult if you have already been on hormone therapy and are ready to begin reassignment surgery.

At this initial appointment:

  • You should arrive about 30 minutes prior to your appointment time so you can complete your registration and paperwork before seeing me. You will fill out paperwork that will include a list of your past medical history, prior surgeries, your current health conditions, any medications you are taking and any drug allergies you have. If you are taking multiple medications, it is strongly encouraged that you bring a current list that includes the names and dosages for everything you are taking. Providing a complete medical history and medication list helps us determine if any pre-operative clearance is needed and helps us schedule your surgery faster and more efficiently.


  • You will also complete a HIPAA privacy notice form and a financial policy agreement. You can download the forms on our website or we can mail/email the paperwork to you if you prefer to fill it out ahead of time. We have copies of all this paperwork at the office if you prefer to fill it out when you arrive at the office.


  • You will also need a note from your counselor in support of your surgery, or in support of beginning hormone therapy. Your doctor can fax the letter to my office at 480-425-8701. It is best to have the letter sent to my office about a week prior to your appointment to ensure we have received it in time for your visit.


  • If you have seen another transgender surgeon and have a future surgery planned, you should bring a letter from that surgeon(s) so that I am aware of the surgery you have planned. This helps me determine how to proceed with surgery and/or treatment that will make it easier for your doctor and any future procedures.


  • Bring a copy of your current insurance card and your driver’s license. We will scan copies of both cards for billing purposes. It is very important to inform my office of any changes to your insurance and/or contact information so we can provide you with accurate information when checking your surgical benefits.



How do I prepare for surgery?

If you are planning either a hysterectomy, a vaginectomy, or both hysterectomy and vaginectomy:

  • Follow the above instructions for your initial consult.


  • Bring a letter from your counselor in support of your surgery. You may also have the letter faxed to my office ahead of your scheduled appointment.


  • After the initial consult and the decision to proceed with surgery, you will be scheduled for a pre-operative appointment in my office. You will see my RN and me to discuss the details of your procedure, preparation for the night before surgery, and what you can expect during your recovery. At this appointment, you will have an opportunity to discuss the details of the surgery and any questions that you may have.


  • Please feel free to bring any family or support members to any of your appointments in my office.


  • If you smoke, it is best if you can quit before surgery. Smoking can delay your healing time after surgery.


  • You may need to stop some of your medications 10-14 days before surgery. If you are traveling from out of town, you may contact Kim, my surgery scheduler, if you have questions or concerns about which medications you need to stop prior to surgery.


  • You may contact Kim regarding your travel and hotel needs. We are working with some of the hotels near the surgery center and can help you find a hotel that is convenient for you.


  • Do not eat or drink anything for 8 hours before your scheduled surgery time.


  • For a hysterectomy, you do not need a bowel prep. If a vaginectomy is to be performed, we will instruct you on a bowel prep at your pre-operative appointment.


 If you have any other questions or comments, feel free to leave a comment below! You can also contact Kim, who can be reached by phone at 480-291-6348 or by email.



What should I consider when looking for an FTM surgeon?

Picking a surgeon to perform your lower surgery can be challenging and it is very important to do your research before selecting a surgeon. You should choose a surgeon with at least 10 years of experience performing lower surgeries. The surgeon’s surgical training is also extremely important. Many gynecologists may perform the surgery, but very few have the expertise and reputation that is earned from years of experience performing the surgeries on transgender patients.

It is optimal to find a surgeon that is sensitive and aware of the specific needs of a female to male transgender patient. It is best to also have staff at the surgeon’s office that are available for questions and to help you schedule and prepare for your surgery. You also want to select a surgeon and surgical team that can work with your transgender surgeon that may be performing other surgeries at a later date.

You should also find out some information about where the surgeon operates and has privileges. Make sure that the surgeon is affiliated with a credentialed hospital that is able to provide overnight care for your hysterectomy and vaginectomy.

Also, inquire about the post-operative care the surgeon offers and if the surgeon will be available to you after your surgery, while you are recovering. All these criteria will help ensure you get a skilled surgeon that is able to achieve a successful surgery with minimal complications during your recovery period.

Why should I come to Scottsdale and choose Dr. Webb as your surgeon?

  • Webb has more experience performing the laparoscopic hysterectomy and vaginectomy procedure than anyone else in the United States. He also has more experience doing these procedures together than anyone else in the world.
  • Webb’s procedure has a lower complication rate.
  • Webb has an excellent, experienced team that he works with to perform the hysterectomy and vaginectomy. They have many years of experience working together and they use the most advanced equipment. No other doctors outside of this team are necessary for this procedure, so costs are lower.
  • Webb and his team will take care of you from the initial consult all the way up until you are ready to return home. They will provide you with personalized service and a warm, friendly atmosphere, from the Surgical Center and at his office.
  • You will meet with Dr. Webb before the surgery to answer all your questions and address any concerns you may have about the procedure. He will also have you schedule a post-op visit so he can see you before you leave town, to ensure you are doing well with your recovery process.

If you have any other questions or comments, feel free to leave a comment below! You can also contact Kim, who can be reached by phone at 480-291-6348, or by email.